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Privacy Policy

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Last Updated: 09.01.2026

 

Ryan Israel ("the Practice," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and protect your information across our website and services in the UK, Florida, and Massachusetts.

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1. Information We Collect

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our services. This includes:

  • Contact Data: Name, email address, phone number, and mailing address.

  • Sensitive Data: Information regarding your mental health, symptoms, or history provided via contact forms (we recommend keeping this to a minimum on the website).

  • Technical Data: IP address, browser type, and usage data collected automatically via Wix cookies.

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2. Legal Basis for Processing (UK/GDPR)

For residents of the United Kingdom, we process your data under the following legal bases:

  • Consent: When you voluntarily submit a contact form.

  • Contract: To provide the therapeutic services you have requested.

  • Legal Obligation: To comply with professional and ethical record-keeping requirements.

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3. How We Use Your Information

We use your information to:

  • Respond to inquiries and schedule consultations.

  • Provide bespoke therapeutic services.

  • Ensure the security of our website and telehealth platforms.

  • Comply with legal and regulatory obligations in the UK, Florida, and Massachusetts.

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4. Data Storage and Security

We implement high-level security measures to protect your data.

  • Telehealth: US sessions are conducted via a secure, HIPAA-compliant platform.

  • Retention: We retain clinical records in accordance with the statutory requirements of the Florida Department of Health, the Massachusetts Board of Registration of Social Workers, and UK GDPR.

  • International Transfers: As a global practice, data may be transferred between the UK and the US. We ensure all transfers comply with standard contractual clauses and data protection safeguards.

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5. Your Rights

Depending on your location, you may have the following rights:

  • Access: The right to request copies of your personal data.

  • Rectification: The right to request that we correct inaccurate information.

  • Erasure: The right to request that we delete your data (subject to legal record-keeping requirements for therapists).

  • Data Portability: The right to have your data transferred to another provider.

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6. Third-Party Services

Our website is hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases, and general applications. They store your data on secure servers behind a firewall. We also use third-party EAP providers (such as Optum, Spring Health, etc.); their use of your data is governed by their respective privacy policies.

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7. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Ryan Israel, LCSW, LICSW at ryan@greatlakespsychotherapy.com

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